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Payment Method

Thank you for choosing our filter water bottle product. To ensure your shopping experience is smooth and enjoyable, below are our payment policies, including payment procedures, order cancellations, and solutions if you are unable to pay.

Payment process:

Select an item: Browse our website and select your favorite filtered water bottle product to add to your cart.

Checkout: Enter the shopping cart page and click the “Checkout” button. You will be directed to a secure checkout page.

Fill in the information: Enter your shipping information and contact information to ensure your order is accurate.

Choose a payment method: We offer a variety of payment methods, including PayPal, Visa, MasterCard, Discover and American Express. Choose the payment method that is convenient and preferred to you.

Confirm order: Check the order details carefully on the payment page to make sure the product, quantity and amount are correct, and then confirm the purchase.

Payment: Pay according to the payment method of your choice. After payment is completed, you will receive an order confirmation email confirming that the order has been successfully submitted.

What should I do if I can’t pay?

If you have problems with the payment process, here are some suggestions:

Check payment information: Make sure the payment information you enter is accurate, including credit card information, expiration date and CVV code.

Payment platform: If you choose PayPal payment, please ensure that your PayPal account has sufficient balance or is bound to a credit card.

Try other payment methods: We support multiple payment methods, you can try other credit cards or PayPal accounts to pay.

Contact customer service: If the above methods still cannot solve the problem, please feel free to contact our customer service team.

How to cancel an order?

You can find the details of your paid orders in your account. You can cancel your order within 30 minutes of placing it. If it exceeds 30 minutes, you need to contact Khadajia Coward by sending an email to [email protected] to cancel the order.

The refund will be fully refunded to your payment account within 1-2 business days after the order is canceled. The exact refund time depends on your payment method.

If the order has already been packed and shipped: the order cannot be canceled. You can refuse to sign or apply for a return after receiving the package. The resulting return shipping charges and other additional costs will be borne by the customer.

Refund and Exchange Policy

For more information on refunds and exchanges, please see our Return Policy.

We are committed to providing a convenient and safe shopping experience. If you have any questions or need assistance, please contact our customer service Khadajia Coward by email at [email protected] or +(1)(805) 997-6475.